What to Do If You’re Stuck
These steps are educational, not legal advice. If you are dealing with original documents or a large sum of money, consider speaking with a qualified attorney.
1) Get everything into writing
Send one email that requests:
A status summary
A list of completed deliverables
A list of outstanding deliverables
A projected timeline with the next milestone date
2) Request a document inventory
Ask for:
A full inventory of documents in their possession
Where originals are stored
The process and timeline to return originals
Tracking details for any shipment
3) Set a firm deadline
Politely set a deadline for response and return shipping. Keep it factual.
4) Preserve your evidence
Save the following:
Contracts
Invoices
Receipts
Email threads
Portal screenshots
Shipping labels
Termination documents
Any NDAs requested
5) Explore payment disputes (general info)
If you paid by card, your issuer may have dispute processes. If you paid by wire or ACH, your options can be different. Document your requests and outcomes either way.
6) Consider formal complaints
Depending on jurisdiction and facts, consumers sometimes report issues to:
State consumer protection offices
The FTC (US)
BBB (for documentation and public record, not enforcement)
We recommend consulting counsel before escalating, especially if originals are involved.
Want help organizing your timeline?
If you submit your story privately, we can send a simple timeline template to help you document what happened.
Disclaimer: This site is for consumer awareness and education. If you represent a company discussed
here and believe information is incorrect, contact us with specific documentation for review. We are
not a law firm and this is not legal advice.
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Citizenship Consumer Awareness